ABOUT US
Why selecting dozn and its services ?
Who We Are
Our company specializes in providing end-to-end solutions for the installation, maintenance, and operation of various products and systems in Saudi Arabia. We work with a number of well-known brands in the gaming, electronics, home appliances, and commercial equipment sectors, offering expert technical support and ensuring optimal performance for our clients.
Who We Are
Specialized multi-branded company working in the field of installations, maintenance, and
operations for Gaming, Electronics, Home Appliances, and Commercial
Equipment in Saudi Arabia.
0
%
Customer satisfaction
0
k+
Customer satisfaction
0
M+
Monthly active users
0
%
Monthly active users
ABOUT US
DOZN
- Year 2021, was the beginning of DOZN , the multi-branded service arm of Alfaisaliah Group. It was a strategic direction at Modern Electronics Company which was founded in 1969, to expand the service arm that used to serve Sony© and PlayStation©, to serve diversified categories and leading global & local brands as Service Partner model.
- That idea was to establish a company specialized in the field of maintenance and operations, launched from the heart of the Kingdom of Saudi Arabia, aspired to expand in the Gulf and the Middle East in the future.
- We are seeking through our vision to change the traditional service concept in the Kingdom and create a leading Saudi brand in maintenance and operations field. From here the name was inspired, as DOZN in Arabic means fine-tuning and fixing a product precisely, in a very refined way to restore it to its original state.
Vision
To be the leading maintenance and operations Company in the Gulf and the Middle East by providing best-in-class consumer experience that contribute to wellbeing of our customers lives, and to become the preferred service partner representing the symbol of excellence, trust, and sustainability.
Mission
Leveraging our expertise and capabilities to provide value-added and professional services to our business partners through offering top-notch services that surpass customer expectations to become the service go-to destination for them.
Values
At DOZN™, our steadfast dedication to customer satisfaction, innovation, and integrity forms the bedrock of our commitment to delivering exceptional service. These values are the foundation of our reputation, shaping our identity and guiding our actions
Balanced Operational Excellence
We have clear and focused strategy to drive strong, efficient, and robust operations, by balancing efficiency and effectiveness of our team and in our
day to day operations, putting our customers in the center of
our focus.
Collaboration and Transparency
We create an open and transparent work environment within our team and with our partners, and encourages
continuous learning through
teamwork to improve our
processes and enhance team
skills.
Proactive, Agile and Adaptive
We sense changes in the business environment, have the willing to adapt with the different needs of our customers and partners, and have the ability to make quick and effective decisions to keep pace with changing requirements.
Committed to Quality
We deliver on our promises and accountable on our decisions, as we understand the importance of sustainability and building trust, therefore we are committed in all our services to comply with the highest quality and safety standards
Business Model
- Our strategy is to build top-notch service organization by strengthening our key enablers: team competencies, process capabilities, extensive service network coverage, and digital solutions.
- Through our strategy, we aim to achieve the best consumer experience in the market by having highly skilled technical team, building effective customer focused CRM System, and maintaining availability of genuine and value-based-priced spare parts.
Strategic Objectives
- Contributing in driving change in alignment with Vision 2030 through an integrated set of services that meet customer needs.
- Become number 1 share in maintenance and operations market in the Saudi market.
- Building sustainable relationships with our customers and business partners.
- Achieving operational excellence in our services and expanding in global markets.
Strategic Objectives
Our Story
In 2021, DOZN™ began a journey to transform its network infrastructure. The team worked tirelessly, designing and deploying a comprehensive plan. They faced challenges, but their dedication and expertise prevailed. The result was a world-class network that met the needs of DOZN™’s customers. The company’s reputation as a technology leader was solidified, and the future looked bright. And after 2 years only, we have 7 main service centres, 3 services centre branches and 1 service point.
Vision 2030
A bold plan to grow and transform ourselves with the kingdom's economy and society.
Audience segmentation
Dividing the population into distinct groups to tailor policies and programs well suited for what they want and ensuring we can deliver that.
Contact monitoring
Tracking and analyzing interactions between service centers and the customers.
Services by DOZN
Elevated performance and enhanced experience
Unlock Your Full Potential with DOZN’S All-Inclusive Services
Breathe new life into your old devices with our refurbishing services
Keep your electronics running smoothly with our preventative maintenance solutions
Experience crystal-clear audio and video with our expert repair and calibration services
Bring your innovative projects to life with our custom electronics design and build services
Find the perfect spare parts and accessories for your electronics needs